Terms and Conditions
Welcome to Ultimate Tools & Fasteners Pty Ltd (UTF)
These Terms of Service shall override any terms detailed in any order, or any terms provided verbally by a representative of Ultimate Tools & Fasteners. Only the most recent publicly available version of these terms will apply to all matters relating to our provision of services. These terms of service contain important information about ordering, processing, fulfillment and delivery of goods, plus limitations of liability which may affect the buyer.
By visiting our website https://utf.net.au or placing an order, the buyer agrees to these Terms of Service, which constitutes a legally binding agreement for the supply of goods. The buyer must:
- be of legal age (18+) to enter into such an agreement
- provide all the necessary details for order fulfillment
- provide proof of identity if requested
Ultimate Tools & Fasteners is not liable for any costs or damages incurred as a result (direct or indirect) of the buyer not complying with these requirements.
Intellectual Property Rights
This website is owned and operated by Ultimate Tools & Fasteners unless otherwise specified, all materials appearing on this site, including brands, the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Ultimate Tools & Fasteners. All software used on the site is the sole property of Ultimate Tools & Fasteners or those supplying the software. You may use the content of this site only for the purpose of shopping on this website or placing an order on this site and for no other purpose.
No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Ultimate Tools & Fasteners giving prior written consent. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Disclaimer and Limitation of Liability
By using the Site, you expressly agree that use of the site is at your sole risk.
Ultimate Tools & Fasteners will not be liable for any damages of any kind arising from the use of this site or the products provided at the buyer’s request, including but not limited to direct, indirect, incidental, punitive and consequential damages.
Any material downloaded or otherwise obtained using this site is done at the buyers own discretion and risk. The buyer will be solely responsible for any damage to a computer system or loss of data that results from the access or download of any such material.
No advice or information, whether oral or written, obtained by the buyer from Ultimate Tools & Fasteners or its employees or representatives will create any warranty not expressly provisioned in these terms.
Once goods have been delivered to the buyer, or delivered in accordance with their instructions, the buyer assumes all risks and liabilities in relation to the installation and operation of the goods, in additional to all responsibilities regarding the safety and ownership rights of the goods. Ultimate Tools & Fasteners recommends professional tradesmen be engaged at the buyer’s expense for the correct installation of all goods.
All products should be fully tested by the buyer to meet the buyer’s requirements before installation. Ultimate Tools & Fasteners will not be liable for any costs involved in the installation or removal of any goods for any reason including product fault.
Errors & Omissions
In the event a product price is listed incorrectly due to typographical error, error in pricing information received from our vendors, or by computer malfunction, Ultimate Tools & Fasteners shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, regardless of whether the order has been confirmed and/or full payment received. Prices may be changed at any time and without notice.
Information, Descriptions and other Content
https://utf.net.au contains information, advice, text, and other materials that are provided for the buyers convenience and enjoyment. You should be aware that the information might contain errors, omissions, inaccuracies, or outdated information. Ultimate Tools & Fasteners (UTF) makes no representations or warranties as to the completeness, accuracy, adequacy, currency, or reliability of any information and shall not be liable for any lack of the foregoing. Descriptions of, or references to, products within this website does not imply endorsement of that product. Data relating to the specifications of a product may change at any time.
We only sell product made to Australian or International standards. Our product is sourced from several local suppliers, they source their products from many different suppliers overseas. Some of the issues we come across which we can’t control:
- Quantity in unopened suppliers’ boxes is short of what I ordered
- Head markings
- Knurls on socket product
- Thread & shank lengths – Especially for socket product
- Grades on the nut, often we will ship the higher grade, not a lower grade
- The finish looks different to the photograph or other product purchased
- Head diameter between brands, especially countersunk socket screws and some self drilling screws
- Washer’s tolerances are the widest and most inconsistent of all fasteners, washers are made to suit bolts and are not a precision product. Always check with us if you require an exact inside / outside diameter or thickness
- Brands may vary in the same shipment.
Ultimate Tools & Fasteners endeavors to ensure all information is present and correct to assist the buyer with making an informed purchasing decision, but it the responsibility of the buyer to ensure that their purchases are fit for purpose and compatible with any relevant existing products. In all circumstances where a product is critical to a customer’s intended application, we encourage direct contact with Ultimate Tools & Fasteners to ensure the product specifications on the website match the product on the shelf.
All graphics and photography and images on https://utf.net.au are for illustration purposes only and may not represent actual stock on hand. They are the property of Ultimate Tools & Fasteners.
The actual products supplied may differ in size, shape or colour. Because of the volume of products on our website, a generic photo is used for that product and in most cases will not be the actual size you purchase. Full specifications for items are available on the website.
Links to Third-Party Web Sites
This website may contain links to other websites on the internet that are owned and operated by third parties. You acknowledge that Ultimate Tools & Fasteners is not responsible for the operation of or content located on or through any such website.
Order Fulfillment and Delivery
Discretion of Rejection
The buyer’s receipt of an electronic or other form of order confirmation does not signify acceptance of an order, nor does it constitute confirmation of an offer to sell. Ultimate Tools & Fasteners reserves the right at any time after receipt of an order to decline that order for any reason. We may require additional verification or information before accepting any order. If verification of identity is not adequately provided, the order will be cancelled under suspect of fraud.
A legally binding contract is formed between Ultimate Tools & Fasteners and the buyer only once the goods have been dispatched. Prior to dispatch, all goods remain the property of Ultimate Tools & Fasteners.
Availability & Order Fulfillment
Ultimate Tools & Fasteners reserves the right, at any time after receipt of an order and without prior notice to the buyer, to supply less than the quantity ordered of any item in the event of unforeseen short supply. In the event of a short-supply, you will be contacted and any relevant funds will be reimbursed in accordance with any balance in credit left after part-fulfillment or cancellation.
Change of Address
Ultimate Tools & Fasteners cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the Order Review page in the checkout section of the website. If this is not noticed until after your order is finalised, please contact us immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our Returns page.
If notified before goods have been dispatched, Ultimate Tools & Fasteners can process order cancellations. If items have been shipped, we can not cancel or change your order. The return process will need to be initiated, please refer to our Returns page.
Ultimate Tools & Fasteners aim to pack and dispatch orders within one business day from when payment is finalised (we can usually pack most orders same day if payment is made before 1.00pm Queensland time and the complete order is in stock), however we cannot always guarantee this and if there is an unavoidable delay we will notify you.
Delays may be experienced during public holidays and peak periods. Please note that orders placed over the weekend or on public holidays will be packed and dispatched on the next business day, all orders are collected by our transport companies during normal business hours from Monday to Friday.
Deliveries are not available on weekends, public holidays or after business hours.
All delivery dates provided on this website or verbally by a representative of Ultimate Tools & Fasteners are approximate and should only be used as a guide. Delivery services for orders placed on this website, can be found on the delivery page of this website.
Ultimate Tools & Fasteners reserves the right to ship goods by the most economical means available in accordance with the shipping method paid for by the buyer. This may include alternate carrier services or multiple deliveries.
If an order is shipped in separate consignments or multiple installments and a part of that order fails to be delivered, the buyer is not entitled to a cancellation of their purchasing contract. Lost or misdirected shipments will be replaced only after suitable time is given for Ultimate Tools & Fasteners to complete an investigation with the carrier. Ultimate Tools & Fasteners will not be liable for any claim of compensation due to the delayed delivery of an order or a redirection of an order for collection by one of our carriers.
If goods are returned to us by the carrier because they have been unable to effect delivery, either by an incorrect delivery address provided by you or after attempts have been made to contact you by either calling card, email or phone, or you refuse to accept delivery then we may charge an additional delivery fee to resend the order to effect delivery.
All orders placed on our website will receive an email confirmation when the goods are ready for dispatch. If the order has tracking this information will be available in this email where you can keep updated on the progress of your delivery.
Ultimate Tools & Fasteners offers a service whereby the buyer can specify delivery instructions in the checkout, which may absolve the carrier service of all or part of their responsibility to secure delivery confirmation. Ultimate Tools & Fasteners will not be liable for any order, or delivery of order, that is delivered in accordance with the buyer’s delivery instructions. Circumvention of signature on delivery requirements will void any and all insurance cover.
If the carrier is unable to deliver an order and no instructions have been provided the driver may leave a calling card if a signature is required otherwise they will leave the goods in a safe place or where instructed. We suggest following the tracking status of the order through the link we email out for all Tracked and Express orders as calling cards do go missing or can get mixed up with junk mail in letterboxes and by doing this you can ensure that delivery can occur quickly.
Ultimate Tools & Fasteners is required by law to collect 10% goods and service tax (GST) on behalf of the Australian Taxation Office. All of the prices listed online for goods and services (including shipping) are inclusive of GST.
Please refer to our Returns Policy which can be found on this website
Ultimate Tools & Fasteners
Unit 13, 53-57 Link Drive
Yatala, QLD 4207
Phone: (07) 3807 9757
Fax: (07) 3807 1863
ABN: 69 610 564 737